DEPARTMENT Q LLC – SMS TERMS & CONDITIONS
1. Introduction These SMS Terms & Conditions (“Terms”) govern your participation in the Department Q LLC text messaging program (“SMS Program”). By opting in, you agree to these Terms and our Privacy Policy.
2. Program Description By consenting to receive SMS messages from Department Q LLC, you agree to receive sales messages, support messages, service notifications, and account‑related alerts. Messaging frequency may vary based on your interactions with us.
3. Opt‑In You may opt in through a website form with an unchecked, optional checkbox, or through verbal or written consent collected by our staff.
Our opt‑in language includes the following disclosures: “By submitting this form, I consent to receive sales and support messages via SMS from Department Q LLC. Reply STOP to opt‑out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit https://www.departmentq.com/privacy/ to see our privacy policy and Terms of Service.”
4. Opt‑Out and Help You may opt out at any time by replying STOP to any message. You may request assistance by replying HELP. Your opt‑out request will be honored promptly, and you will receive a confirmation message.
5. Message & Data Rates Message and data rates may apply depending on your mobile carrier plan. You are responsible for any charges imposed by your carrier.
6. Privacy & Data Use Department Q LLC collects and uses personal information, including your phone number, only as described in our Privacy Policy.
We do not share SMS consent or phone numbers with third parties or affiliates for their own marketing purposes. We may share information only with service providers who support our messaging operations, and only for operational purposes.
7. Types of Messages You May Receive • Sales promotions • Support responses • Service notifications • Account‑related updates
These message types will always match the use case registered for our messaging campaigns.
8. Your Responsibilities You agree to provide accurate contact information and to notify us if your phone number changes. You are responsible for any charges imposed by your mobile carrier.
9. Carrier Liability Mobile carriers are not liable for delayed or undelivered messages.
10. Support Contact For help, reply HELP to any message or contact us at support@departmentq.com.
11. Program Changes and Termination Department Q LLC may modify or terminate the SMS Program at any time. If the program is terminated, you may receive a final notification message.
12. Acceptance of Terms By opting in to SMS messages from Department Q LLC, you acknowledge that you have read, understood, and agree to these Terms and our Privacy Policy.