about-brooklyn

KEEPING YOUR BUSINESS TECHNOLOGY IN SYNC

We’re an IT managed services company located in Eden Prairie, Minnesota. We make technology work so you don’t have to worry.

Solve

The need for our services often arises from a pesky technology issue, an unsatisfactory IT vendor or an increase in network complexity. These are easy things for us to solve, and we’re happy to provide the solution.

Educate

One of the tools we use to prevent technology problems is customer education. We understand technology and speak in terms that are easy to understand. Our consultants help make sense of the situation so you can leave the complexities to our engineers.

Innovate

First, we create a harmonious technology ecosystem by uniquely delivering IT “the Department Q way.” Then, we continuously improve and innovate for our clients and ourselves.

KEEPING YOUR BUSINESS TECHNOLOGY IN SYNC May 19th, 2020A Massee

some-of-the-clients-we-work-with

I hired Austin to work on my systems at both my home office (Mike Huey Seminars, Inc.) and at my physical office (Exit Realty). He is a highly conscientious worker with a high level of technical knowledge. I highly recommend you hire Austin for your next IT consulting needs.

Mike Huey, Mike Huey Seminars, Inc.

Testimonial 1 March 14th, 2017A Massee

our-service

OUR SERVICES

We know that technology can be frustrating, so we make it simple. For a busy executive or an office of 200 employees, we offer the solutions to solve any technology issue. Our expertise include a range of services from simple to complex. Our customers have confidence that we will get the job done the right way and they trust that we are always watching out for their best interest. Our services include:

IT managed services

 

Telecom products and services

Security and surveillance

 

Computer repair

Computer networking

 

New equipment installation

Cyber security risk prevention

Technical support

 

Technology strategy (vCIO)

Data backup and recovery

Audio, video, and wiring services

 

OUR SERVICES October 17th, 2017A Massee

our-philosophy-is

Austin is very good at his business, and is especially good for/with me, as someone who is far from an expert in or even comfortable with the whole technology/computer arena. He is very professional, very competent, very patient, very personable, provides great value, and operates with a very high degree of integrity. Any individual or organization of any size would do themselves a favor by utilizing Austin’s professional services. 

Jim Lieske, The Lone Oak Group

Testimonial 2 March 14th, 2017A Massee

team

ABOUT US

We believe in a diverse range of personel to bring technical skill, creative ideas and business expertise to the table.

Department Q LLC

Department Q was created as a solution for small-medium businesses that are looking for greater organization, structure, and an overall better relationship with their IT provider. Our superpower is our ability to boost productivity and efficiency within a company by preventing problems before they ever arise. When you work with us, you not only get a great Network Administrator, you get a business advisor, and as your virtual Chief Information Officer (vCIO), your businesses success and profitability becomes our main focus. We treat your business as our own, and we strive to continually improve and explore innovative solutions so we can ensure your company is experiencing the best results possible.

Our goal is to create a secure, stress-free environment in your organization by reducing risk and increasing profitability which ultimately leads to more time-off, more time spent with family, and increased happiness.

Austin Massee, Founder

Austin Massee, started Department Q in 2003 (as SA Computer Services) with only a business card. He consulted with clients and set up home computer networks when high-speed internet was just becoming a reality. From the humble beginning, the company has expanded and developed expertise in serving small businesses. With headquarters in Eden Prairie, Minnesota, now their professional support technicians serve hundreds of clients locally and around the world.

ABOUT US May 19th, 2020A Massee

testimonials

Whenever we have needed professional computer help, we have turned to Austin Massee, owner of Department Q, computer services and business technology consulting. Austin is a talented, skillful professional who has listened to our computer problems and needs over the years, and provided us with comprehensive solutions. He is quick, and cost-effective. He answers all of our questions in an understandable way. Austin gives you insightful solutions that last a long time. We have known Austin for ten years. I highly recommend him to others who have home computer or business computer needs.

Lisa Rolf

Testimonials March 14th, 2017A Massee

customer-center

CUSTOMER CENTER

Call

612-276-2773

Reach us Monday through Friday 8am-6pm

Email

Email Support

Email a request to the technology support helpdesk

Access Support
Portal

help.departmentq.com

Create and manage support requests

CUSTOMER CENTER November 9th, 2017A Massee